Delivery At Burlington Mattress

Where Do We Deliver?

At Burlington Mattress, we offer white glove delivery to all customers in the state of Vermont. For customers in neighboring states, we may be able to offer you delivery but note that this often comes at a higher delivery rate due to the additional permits and fees required for delivering in another state. For a quote for an out-of-state delivery, please reach out to us with an address and zip code, so we can provide you with an exact price.

At this point in time, we do not deliver to Canada.

What Are Our Delivery Rates?

Our delivery rates differ depending on your location and how far from our store you would like delivery.

For local delivery when your order includes a mattress, we have a $149 delivery fee. However, if a mattress is not included in your order, local delivery is $199. For our store, “local” includes the following zip codes:

• Burlington: 05401, 05402, 05405, 05408
• South Burlington: 05403, 05407
• Colchester: 05439, 05446, 05449
• Essex Junction: 05453
• Shelburne: 05482
• Williston: 05495
• Winooski: 05404

For any Vermont zip code not listed above, you can reach out to us, and we can provide you with the delivery fee for your zip code.

As mentioned above, delivery fees for any order outside of Vermont will require a full address so we can provide you a quote for that delivery.

Delivery is also a flat rate, meaning regardless of the number of items in your order, the delivery fee will remain the same. That being said, if your order is big enough that it takes up an entire truck, then additional delivery fees may be added.

What Does Our Delivery Include?

Our delivery is White Glove, meaning it includes more than just getting your purchase to your address. We will bring your purchase into your home, to the room, and the exact spot you would like it to be set up.

Many purchases require some assembly as they arrive in boxes from shipping. Assembly by our delivery team is an optional service you can decide on at the time you place your order. If you do opt for assembly, our delivery team will put together your furniture with fluent efficiency and expert care, taking away all packaging and trash, so all you’re left with is your beautiful new furniture exactly where you want it.

We also offer our customers getting delivery mattress and furniture removal as an additional optional service. Our removal fee is priced per item and varies depending on the size/complexity of each item being removed. For both mattresses and boxsprings, our removal fee is $55 as we take these items to Sleep Well Recycling where they take the entire piece apart to recycle as much of the material as possible to reduce the amount of waste going to the landfill. You can learn more about Sleep Well Recycling in our blog, Supporting Sleep Well Recycling & Discovering the Surprising Afterlife of Mattresses.

What Is the Process for Getting Delivery?

When you have placed your order and decided to get delivery, your sales associate will let you know if the products you have purchased are in stock or need to be ordered from a vendor. If they need to be ordered, your sales associate will give you a lead time, an estimate of how long it will take for the products to arrive to our warehouse, and once everything arrives, you’ll be contacted to schedule a day for delivery, as described below.

If your entire order is already in stock at our warehouse (or once everything ordered arrives to our warehouse), you will get an email, either that evening or the next morning, saying your order is ready for scheduling. Once you get that email, you can call the phone number listed in the email, within the warehouse business hours of 9:00am – 4:30pm, Monday through Friday, or we will get in touch with you within 1-2 days, to schedule delivery.

We deliver Monday through Friday. When we schedule you for delivery, we are scheduling a day that works for both you and our delivery team to deliver to your address. You can also request a certain time of day to get delivery, and we will do our best to honor that request but note that your delivery time is not confirmed or scheduled until the day before your delivery.

The evening before your delivery is scheduled, you will get a call from our delivery team who will give you a 30-minute window of when they will be there to delivery your merchandise. Please be available at your address during this window as our delivery team keeps to a tight schedule in order to make it to all of our customers on time.

How Long Does It Take to Get Delivery?

If your order is ready, meaning all of your merchandise is in stock at our warehouse, then we can schedule you for delivery within the next 5 business days. There are busier and slower times at our store, so this is an estimate, meaning it can be more or less than 5 business days until we have an opening for delivery at the time you are scheduling.

If you are placing an order that we do not have in stock, your sales associate will provide you with a lead time which is the time it will take for the merchandise to get to our warehouse from the time you place the order. Only once the product(s) have arrived at our warehouse can we schedule you for delivery, as occasionally lead times take longer than expected.

As a general rule, the further we are from a delivery date, the more flexibility we have with scheduling your delivery. Conversely, as we get closer to the day of delivery, we have less and less availability and flexibility for scheduling deliveries.

We do not offer day-of delivery.